General terms and conditions

Bring a friend, your secretary or auntie and you will get 3 lessons free from your next prepaid package!

Regular clients simply must get something extra. You will obtain one free lesson as part of every third prepaid 15 lessons package.

Online language courses

For the purpose of these terms and conditions and of language courses retail, also available via an on line shop located at the internet address www.langon.cz, the language school Langon – languages on line is regarded to be the following company:

LANGON – languages on line, Ltd.
Trade no.: 04367421
located at: Opatovice 39, 373 41 Hrdějovice,
Registered at Companies House, managed by the Regional court in České Budějovice, Unit C, File 24070. (further referred to as „Langon“ or „supplier“)

Article no. I Introductory terms

1. These general terms and conditions (further referred to as “GTC” only) form an integral part of the contract concluded between the client and the company Langon.
2. The contract between the client and the company Langon is concluded on the basis of a written order of the courses offered by Langon (mandatory application), and that is via a confirmation of the order by Langon. An e- mail is also considered as a written form.
3. The company Langon will confirm an order made by a client within 2 working days from its receipt.
4. If the company Langon does not confirm the order within the prescribed period, the order is not considered as accepted and a contract cannot be concluded. A dispatch of a confirmation e-mail to the client´s given address, handing over a copy of the order to the ordering party or forwarding proof of payment for the course are also considered as an order confirmation.
5. The agreed conditions of the contractual relationship can be changed or cancelled only by an explicit arrangement of both parties and under the terms of these General Terms and Conditions.
6. Orders can be made on the supplier’s website through an application form, or via e-mail; in case of making orders via e-mail, client must include: name, surname, date of birth, address of permanent or temporary residence, and further specification of the ordered course. If the client is a legal person, the client is obliged to provide the company´s name, trade number and address of the legal entity.
7. In case of e-mail orders, the supplier will send a copy of these GTC together with the order confirmation.

Article no. II General Terms and conditions of provision of services

The supplier commits to complying with these conditions of courses provision in terms of course timing and scope, price, quality, performance and tutor provision. Other obligations of the supplier and the client are specified in other sections of these terms and conditions.

1. Client is obliged to accept the ordered course and pay for it in the full amount and on time.

Article no. III Technical requirements for the provision of courses

For a proper provision of courses from the supplier´s side, the client must dispose of the following:

a. An updated version of programme Skype
b. High-speed internet connection –
Minimal recommended speed for Skype lessons including screen sharing is – 0,5Mbps download/ 0,5Mbps upload
Minimal recommended speed for Skype lessons including screen sharing in HD quality is – 1,5Mbps download/ 1,5Mbps upload
c. Web camera or HD web camera
d. Microphone and ear/head phones

Article no. IV The courses time table establishment

  1. The lessons take place in days and times determined in the order. The length of a lesson is either 50 or 90minutes, unless stated otherwise in the order.
  2. The supplier is obliged to arrange a tutor for a client within a maximum of 7 days from the receipt of course payment (see Article no. V, paragraph 2 of GTC), unless both parties agree on different terms. The supplier reserves the right to postpone commencement of the course for one week if it is unavoidable due to technical reasons.
  3. In case that course cannot start for serious reasons, the supplier is entitled to a decision for an alternative method of providing the course after a previous agreement with the client.
  4. Each individual order is valid for 6 months from the date of order. Until then it is compulsory to use up all the prepaid lessons of the order. Lessons that are not used up by the client or by the person designated by the client within the 6 months period will expire and the client is not entitled to these lessons or to any financial compensation from Langon.
  5. The date and time of actual lessons shall be determined on the basis of a previous agreement between the assigned tutor and client, always at least 24 hours before the lesson. The date and hour of lessons are determined either by e-mail, telephone call or via Skype, alternatively at the end of each lesson provided by the tutor to the client. The agreed date and hour of the lesson will then be registered by the tutor in the supplier´s system in order to secure a correct execution of this contract and eventual management of any changes to the date or cancellation of a lesson and any entitlements of the client and supplier.
  6. Lessons begin when the allocated tutor contacts the customer via Skype at a time pre-agreed between the allocated tutor and the customer in accordance with the preceding paragraph. If the client is not connected at the agreed time, the tutor will wait for 10 minutes. The client, however, must be aware that his lesson will not be extended and will be paid in full. The same applies in a situation when the client does not log in within the already mentioned period of 10 minutes after start of the arranged lesson.
  7. If a client cancels an already ordered lesson more than 24 hours before its start, the client can arrange an alternative date for the lesson. The client will not lose a lesson cancelled such way and will not be charged for it. However, this does not apply in the event of the cancellation of an already ordered lesson for the second time in a row, in which case one lesson expires and the client is be charged for it in full. In case of more consecutive cancellations of lessons this rule will apply to every other cancelled lesson. (e.g.: In the case of 4 consecutively cancelled ordered lessons, the client will be charged for the 2nd and 4th lesson in full).
  8. In case a client cancels a lesson less than 24 hours in advance, the lesson will be charged in full.
  9. The client is entitled to make recordings of lessons for future use with the prior consent of the tutor. The supplier declares that the tutor will not withhold a grant to his/her consent with the recording without a serious reason. In the case of recording of a lesson the client is entitled to use that copy solely and exclusively for his/her own purposes and not to provide it to third parties.

Article no. V Course fee

  1. The price of an actual language course (the course fee) is determined based on the client´s order according to the specifications of the course and its pricing options.
  2. The course fee includes the appropriate number of lessons (according to the specifications of the order) and study materials not owned by the supplier.

Article no. VI Payment conditions

  1. A client is required to pay for the ordered language course within 5 days from ordering of the language course, or before the commencement of the ordered course the latest and that is via money transfer onto the Langon company bank account, stated in the issued invoice – the tax document (further referred to as “the course fee“).
  2. An invoice is issued for every course fee full payment (depending on the order) by the supplier immediately after a confirmation of the course order and it is sent out to the client´s e-mail address, stated in the order.
  3. In case either of the contractual parties fails to pay any of the payments properly and on time, it is then bound to pay an interest of 0.1% of the outstanding amount for every commencing day of delay. A late payment is first used to cover the interests of the delayed transaction and the rest to cover the actual debt (the principal sum).

Article no. VII Course fee discounts

  1. The supplier provides current offer discounts listed on the company’s website Langon. A discount may be applied to an ordered course fee according to an up-to-date offer of the supplier valid during the time of placing an order.

Article no. VIII The lesson quality and provision of tutors

  1. The supplier commits to secure a Czech tutor or a native speaker for lessons according to the specifications of the order.
  2. The supplier commits to secure that the lessons will take place on the agreed days and times.
  3. The supplier commits to provide such tutors for the lessons that are perceived to be of high quality and who according to the supplier´s discretion are able to lead a quality lesson.

Article no. IX Refund claims

  1. If a client is not satisfied with the quality of the lesson, he/she is obliged to inform the supplier in writing about this, while of course specifying explicitly where he/she finds deficiencies in the service provided by the supplier (may be sent by e-mail or resolved in the office in person).
  2. The supplier reserves the right to review the reasons for the complaint and suggest a possible solution, most often in the form of an exchange of the tutor.
  3. The supplier, respectively the person in charge, is committed to decide on a refund immediately in complicated cases within three working days of receipt of a complaint. Claims for refunds, including the removal of defects must be settled without undue delay, i.e., within two weeks from the date of application of the claim, unless the Client and the Supplier have agreed on a longer period.

Article no. X Refunds

  1. Obstacles incurred by client will not be considered as relevant reasons for a refund claim. This primarily applies to changes in the time availability, a loss of purpose to attend a course in the light of changed circumstances under which the client had reserved the course, technical problems involving a lack of facilities, respectively, an insufficient access to internet according to Article III. Of these GTC.
  2. In case of sudden health problems lasting longer than six weeks a client induces an entitlement to interruption of the language course until another term. This fact must be declared by the client by a relevant document from the doctor (a sick note, etc.) as soon as possible, i.e., no later than two weeks after the last lesson provided. In case a client encounters a delay in producing the documenting facts as stated above, it will not be taken into account, which the client is aware of and agrees with.
  3. The supplier shall not be held responsible for failure to comply with orders that have occurred as a result of superior powers.
  4. A cancellation of a lesson by the supplier is also not recognized as a relevant reason for a refund. The supplier is in such cases obliged to provide alternative dates for lessons.

Article no. XI Dead lines of the refund procedure

  1. A refund claim may be made no later than by the beginning of a third lesson after the start of the course, which the client is aware of and agrees with. In justifiable cases a refund claim may be raised even after this term.
  2. Claims arising from liability for defects expire if not exercised properly and on time.

Article no. XII Breach of contract, contract withdrawal

  1. In case of withdrawal of the client from the course prior to its commencement, i.e.: after the supplier´s confirmation of an obligatory registration is made as well as the payment of course fees, but it is still before the actual start of a course (lessons), a part of the course fee, the amount of CZK 1,000, is not refundable.
  2. A client’s withdrawal from a course after its start, i.e.: after the first lesson induces the supplier´s entitlement to a cancellation fee of 50% of the remaining amount of the fee.
  3. In the event of withdrawal from a properly ordered and paid course at a second lesson the customer has no right to receive a full or partial refund for the course. The course fee, however, may be transferred to another term or a different course date may be negotiated with the supplier. If the client insists on the withdrawal from the course, the cancellation conditions of Article no. XII, paragraph 2 of the GTC will apply.
  4. In case of a course fee transfer into a following period, according to Article no. X and no. XII of the GTC, the client is required to use up the remaining amount within 6 months from the agreement on the course transfer into the next period according to the previous paragraph.
  5. In the case of electronic orders (i.e.: ordering the course via email or using the application form on the supplier’s website), the client, if in the position of a consumer, has the right to withdraw from the contract within 14 days without giving any reasons. This period starts from the day following that in which the contract is concluded (i.e.: the day following the day on which the client sent his order to the supplier and the supplier confirmed the receipt of such). Sending out the withdrawal from the contract to the supplier within this dead line is sufficient. It is possible to use the standard withdrawal form, which is attached to these terms and conditions, but it is not mandatory. If a client withdraws from a language course in accordance with the above terms and conditions of the contract, the supplier agrees to return all payments received from the client, related to this contract without any delay, within 14 days from the date the contractor received the withdrawal, and that is via the same means unless the parties agree otherwise.
  6. In case the provision of course had already commenced before the expiry of the 14-day deadline for the withdrawal within the meaning of paragraph no.5, it happened based on an explicit request (that is on the basis of the respective order) of the client, the client is in such case obliged to pay the supplier a proportion of the course fee corresponding to the price of services already provided to the client.
  7. In the case all ordered services are used up before the expiry of the 14-day deadline for the withdrawal within the meaning of paragraph. 5, it happened based on an explicit request (that is on the basis of the respective order) of the client and in this case, the client has no right to withdraw from the contract according to paragraph 5 of this Article.
  8. A request for a change in orders, including a withdrawal from the contract, must be sent by the client to the supplier always in writing or by e-mail. The request for a change in order is considered accepted once the supplier confirms its receipt in writing. The supplier agrees to acknowledge a receipt within 24 hours of its receipt.

Article no. XIII Personal data of clients

  1. By signing or sending an order, a client provides the supplier with his/her personal data: name, surname, email address, telephone number, year of birth / date of birth / personal identification number and address. If a subsequent change occurs in these contact details, the client is obliged to notify the supplier about this no later than within 7 days.
  2. By signing or sending an order, a client confirms that the provided personal data are accurate and truthful and agrees with a provision of his/her name, phone number and e-mail addresses to the tutor who will lead his/her study.
  3. The supplier commits to treat the personal information in accordance with law no. 101/2000 Coll., On Personal Data Protection (further referred to as “Law on the Protection of Personal Data”), as subsequently amended.
  4. A client has the right of access to their personal data, the right to correct, update and add information, including other legal rights to these data, in particular the right to an explanation within the meaning of § 21 of the Act on the Protection of Personal Data and the removal of defective condition. The client has the right to temporarily or permanently stop the processing of personal data or their removal except in cases where such processing is necessary for the execution of a concluded contract, and that is in the form of a written statement disagreeing with the processing of personal data (via e-mail or post to an address specified in these GTC).

Article no. XIV Final terms

  1. If these terms and conditions or arrangements of the parties do not state otherwise, the legal relations between the parties abide by the relevant provisions of Law no. 89/2012 Coll., The Civil Code, as subsequently amended.
  2. The text of these terms and conditions is binding for the contractual parties.
  3. These trading terms and conditions were issued in compliance with the civil code and are fully valid and effective from 1st September 2015.

Trading terms and conditions of gift vouchers

1. Introduction of the company

For the purpose of these trading terms and conditions and of language courses and gift vouchers retail, also available via an on line shop located at the internet address www.langon.cz, the language school Langon – languages on line is regarded to be the following company:
LANGON – languages on line, Ltd.
Trade no.: 04367421
located at: Opatovice 39, 373 41 Hrdějovice,
Registered at Companies House, managed by the Regional court in České Budějovice, Unit C, File 24070. (further referred to as „Langon“ or „supplier“)

2. The purchase of a gift voucher

  1. Company LANGON – languages on line, Ltd offers an opportunity to its clients to purchase a gift voucher of their own choice of language and value. Learn more about choice of courses and price packages at our web site: http://langon.cz/en/price-list/
  2. The gift voucher can be ordered on line via web site: http://langon.cz/en/gift-voucher/
  3. None of the offered discounts, special offers or bonuses presented at www.langon.cz/en are applicable to the purchase of a gift voucher.

3. The validity of a gift voucher

  1. The validity is stated on the gift voucher and cannot be extended.
  2. After expiry date the voucher is invalid and cannot be exchanged for another one, extended nor used to pay for a chosen course.

4. The payment for a gift voucher

1. The payment can be settled via money transfer onto the bank account registered at FIO Bank, PLC., following the payment instructions the ordering person receives via e-mail. In case of money transfer onto the bank account, the client sends a payment confirmation from the bank to an email address jana@langon.cz.
2. The bank account number of the company LANGON – languages on line, Ltd. is 2100854408/2010, variable symbol is stated in the payment instructions that are sent to a client on the grounds of an order. The gift voucher is then issued on the grounds of a bank transfer confirmation and money receipt.

5. Cancellation conditions

  1. It is not possible to exchange a voucher for money, financial cheques or any other coupons. A voucher cannot be cancelled nor exchanged for a service other than it was issued for and that is language lessons.
  2. In case of loss or theft of a voucher, client is not entitled to a financial or any other compensation.

6. The application of a gift voucher

  1. For application of a gift voucher it is necessary to send it scanned via e-mail to jana@langon.cz.
  2. On the grounds of such presentation of a voucher the client´s language course order will be arranged.
  3. In case of choice of a more expensive course the client is obliged to settle the difference.
  4. In case of choice of a less expensive course the difference is not refunded in cash, but it is possible to issue a new gift voucher of the remaining value.
  5. By paying for a course with the voucher a client agrees with the trade conditions applied to the specific language course and is bound by these trade conditions.

7. Personal data protection and consent to receiving trade notifications.

  1. The personal data protection of a client that is a natural person is provided by the Act no. 101/2000 Coll., about the Personal data protection as amended by the latest versions.
  2. This way a client gives consent to processing of the following personal data by LANGON – languages on line, Ltd.: first name, surname, e-mail address, telephone number, and place of residence (all further referred to as “personal data”).
  3. Client agrees with personal data processing by LANGON – languages on line, Ltd. for purposes of fulfilling contract obligations of LANGON – languages on line, Ltd., for purposes of sending trade notifications and for other marketing purposes. Personal data will be processed for unlimited period of time. Personal data will be processed in electronic version in an automated fashion or in printed version in a no automatic way.
  4. Personal data of a client can be passed on to third parties, especially those that form a group with LANGON – languages on line, Ltd. LANGON – languages on line, Ltd can also delegate the processing of personal data to a third party.
  5. Client acknowledges his/her obligation to state his/her personal data correctly, truthfully and to inform company LANGON – languages on line, Ltd. about any changes in personal data without any unnecessary delay.
  6. Client confirms the given personal data are accurate and he/she was advised such personal data provision is voluntary. Client declares that he/she was advised about the possibility to withdraw his/her consent to the processing of his/her personal data in relation to the company LANGON – languages on line Ltd. and that is via a written notice delivered to LANGON – languages on line Ltd. address.
  7. In case a client believes that company LANGON – languages on line Ltd or a processor (part 10.4) executes the processing of his/her personal data in a manner that breaches the protection of private and personal life of a client or is against the law, especially if personal data are inaccurate in view of the purpose of their processing, the client can:
    • ask company LANGON – languages on line Ltd or the processor for explanation
    • ask company LANGON – languages on line Ltd or the processor to remove such ill state. This can especially mean blocking, correction, supplementing or liquidation of personal data. If the client´s request is found justified in view of the previous sentence, LANGON – languages on line, Ltd. or the processor removes the ill state without delay. If LANGON– languages on line, Ltd. or the processor does not satisfy the client´s request, the client has the right to turn to the Office for Personal Data Protection. This provision shall not affect the right of a client to contact the Office for Personal Data Protection with his/her incentive directly.
  8. If a client asks for information about the processing of his/her personal data, company LANGON – languages on line, Ltd. is required to provide such information. Company LANGON – languages on line, Ltd has the right to ask for an adequate financial compensation for such information provision that should not exceed the necessary cost of such information provision.
  9. Client agrees with receiving information and trade notifications from LANGON– languages on line, Ltd. related to services or business of company LANGON languages on line, Ltd as well as with receiving information from the third parties, especially those in group with LANGON languages on line, Ltd and that is to the client´s electronic mail address.

These trade conditions are valid since the date of 1st September 2015.